Frequently Asked Questions

Everything you need to know about Serax home essentials.

What is the standard shipping timeframe for furniture and decor?

Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require 2-3 weeks for specialized white-glove delivery.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Are your ceramic and glass products dishwasher safe?

While many of our designer collections are dishwasher safe, we recommend hand-washing artisanal or hand-painted pieces to preserve their finish and longevity.

Do you offer international shipping?

Yes, we ship to over 50 countries. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.

What should I do if my order arrives damaged?

Please inspect your delivery immediately. If any item is damaged during transit, contact our support team within 48 hours with photos of the damage to initiate a replacement or refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.