Returns & Exchanges

At Serax, we want you to be completely satisfied with your design pieces. If your purchase does not meet your expectations, you can return your items within 30 days of receipt for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.